“Malvern Hills District Council was faced with the problem of regular flooding in Tenbury Wells for which there was no overall viable flood protection scheme. We elected instead to seek partnership funding from Defra and the Midlands Regional Defence Committee for an Individual Property Protection scheme, with additional funding from residents and the district council. The total funding secured from all sources totaled £450,000.
A detailed survey was carried out by independent consultants of the 225 properties at risk of a 1:100 year flood event and then used to procure a panel of contractors able to meet the technical. Operational and logistical demands of the project. UK Flood Barriers Ltd were successful in their tender to be a panel member.
Over the following two years, as the project was implemented, UK Flood Barriers were chosen most often by property owners to carry out work on their properties. Initially such decisions (made entirely by owners) were based on the fact that UK Flood Barriers were seen to be a local supplier and able to provide ready support before, during and after installation. As local experience with the company grew, so more and more owners chose to use the company because of the strong reputation they developed for their pragmatic and helpful approach to resolving difficult flooding problems.
As project manager for the whole scheme, I found the communication with UK Flood Barriers to be excellent and was always able to resolve detailed problems quickly and easily with their staff. They also readily brought considerable problem solving skills and resources to help develop individual and innovative solutions to difficult situations, especially around water ingress from the streets into cellars of older buildings. The sales and technical support has been excellent and I am grateful to their team for the way they have delivered individual property protection to such a variety of old properties in an urban setting.
Flood events, since the major flooding of 2007, have mercifully been relatively few. However, when the defences have been needed they have worked successfully. More importantly they have given much increased peace of mind to property owners and rebuilt confidence in the viability of the town.”
Performance & Policy Manager
Malvern Hills District Council